Customer Service Representative - Orora Fresh Canada

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

This position provides service for the Customer - oversee all aspects of communication with the company by performing the following duties.

• Connect with customers via phone and receives orders, quote requests, follow-ups and all other inquiries.
• Responsible for data entry of all order for the Customer through direct contact, mail, fax, or e-mail through the ONA Sales Representatives.
• When processing orders bring product onto our warehouse floors, the Customer Service Representatives evaluates historical data on such items and provides assistance with inventory control process
• Provides inside support to outside Sales Reps.
• Provides expertise in solving Customer problems with any and all internal departments, including other divisions.
• Photocopies and scans/emails documents.
• Performs contract review work processes on Customer Purchase Orders.
• Responds to Customer inquiries on the telephone through on-line networks, by mail and by facsimile.
• Writes Customer quote requests, sample requests, formal quotes to Customers, and Sales Representative leads for prospective accounts.
• Handles Customer problems that appear to arise from the use of the product. Handles requests for replacing and picking up defective parts.
• Submits follow-ups on orders through Expeditor via hand written or computer request.
• Coordinates changes to orders on accounts as necessary.
• Performs other duties and/ or responsibilities as assigned.

Education and Experience:

• High School diploma or general education degree GED equivalent
• 2-4 years of previous experience in Customer Service

Knowledge, Skills & Abilities:
 

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other co-workers of the organization.
• This position requires the ability to demonstrate the following competencies:
  • Business Mastery
  • Integrated Leadership
  • People Development
  • Change Management
  • Intellectual flexibility & technical acumen

• Please refer to the Orora Fresh Job Hazard analysis

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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