Customer Relations Project Manager- Pollock Orora Corp

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

Role: Customer Relations Project Manager

Primary Duties and Responsibilities

• Manages each project with a professional attitude keeping accurate details on progress.
• Manages quoting activities and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Determines supplier connections to either buyers for quote development or for reorder processing.
• Participates actively in STS meetings providing information on project status.
• Manages supplier specific quoting and savings projects.
• Manages account profitability by identifying new opportunities for cost and profit improvement opportunities.
• Troubleshoots local service or product quality issues, communicating and resolving as appropriate.
• Develops sampling and literature programs and reporting results to the team.
• Coordinates with BSC, vendor and customer, as needed.
• Ensures streamlined, cost effective supply chain is maintained.
• Manages master data creation and setup for all new customers, items and vendors.
• Ensures accurate and timely reporting.
• Implements national programs and initiatives at the local level. 
• Communicate project status to direct supervisor/manager.
• Performs other duties and/or responsibilities as assigned.

Qualifications

Education and Experience:

• Bachelors degree is preferred in Business, Marketing, Supply Chain, or relevant field.
• 1-3 years of experience in a Project Management or equivalent role in a professional environment

Knowledge, Skills & Abilities:

• Knowledge of sales and/or marketing, supply chain, or general management.
• Skilled in Microsoft Office Suite.
• Asset if the person is proficient in; SQL, Salesforce.com, Prezi, SAP
• Strong interpersonal skills including customer interface.
• Ability to quickly absorb new knowledge and utilize new software.
• Strong written and verbal communication skills.
• Organizational and time management skills.
• This position requires the ability to demonstrate the following competencies:
  • Business Mastery
  • Integrated Leadership
  • People Development
  • Change Management
  • Intellectual flexibility & technical acumen

About Us

At Orora Packaging Solutions, we believe our packaging touches lives. Together, we deliver on the promise of what’s inside. We help customers develop optimized packaging solutions that transform the packaging experience. From custom packaging design and packaging materials to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  

Our Culture

We believe in a fostering a culture of excellence - based on our Values (what we stand for), Vision (what we want to achieve) and Behaviors (everyone performing to the best of their ability).

What We Value

We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations.  

Our Vision

Our vision is to be the industry-leading packaging solutions and displays company

How We Behave

We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader. At Orora leadership is encouraged at every level, within the team.

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.  Here's a sample of the benefits we offer:

• Medical
• Dental
• Vision
• Generous PTO
• 401(k) with a Company Match
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Equal Employment Opportunity Statement

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions

If you are interested in applying for employment with Orora Packaging Solutions and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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